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We’d Love to Hear from You!

Have a question, feedback, or simply want to connect? We’re here for you. Fill out the form below, and our dedicated team will get back to you as soon as possible. Your satisfaction is our top priority, and we’re committed to providing exceptional customer support. Reach out to us today and let’s start a conversation.

 

Send a Message

We look forward to hearing from you! Send us a message and let’s start a conversation.

Frequently Asked Questions

Can i return a product?

Certainly! Here’s a response to the FAQ question, “Can I return a product?”:

Yes, we do accept returns; however, please note that the customer will be responsible for the cost of the return shipping. At Ethno Botanicals, we take pride in providing accurate and detailed product descriptions, ensuring that what you order is exactly what you receive. We strive to minimize the need for returns under normal circumstances. However, if you encounter any issues with your order or have any concerns, please reach out to our dedicated customer support team, and we will be happy to assist you in finding a satisfactory resolution. Your satisfaction is our utmost priority.

How long will it take to receive my order?

We strive to process and ship orders within 3-5 business days. The estimated delivery time varies based on your location, but you can typically expect your package to arrive within 3-5 business days after shipment. Please note that unforeseen circumstances such as customs delays or extreme weather conditions may affect delivery times.

What payment methods do you accept?

We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, and other secure online payment options. Rest assured that your payment details are encrypted and handled securely.

Are your products organic and ethically sourced?<br />

We are committed to offering products that prioritize organic and ethically sourced ingredients. While not all our products may be certified organic, we carefully select our suppliers and prioritize those who follow sustainable practices and ethical sourcing guidelines. We believe in promoting products that are both beneficial to your well-being and the environment.

Do you offer wholesale or bulk ordering options?

Yes, we offer wholesale and bulk ordering options for select products. If you are interested in purchasing our products in larger quantities, please reach out to our wholesale team, and they will be happy to assist you with pricing, availability, and any other inquiries.

Location

Mpumalanga, South Africa

Email

info@ethnobotanical.co.za